At Zentrola, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at any of our properties.
This Privacy Policy applies to all information collected through our website, mobile applications, and at our physical locations, as well as any related services, sales, marketing, or events.
Information We Collect
We may collect several types of information from and about users of our website and services, including:
- Personal Information: Name, email address, postal address, phone number, payment information, and any other information you provide when making reservations or creating an account with us.
- Usage Information: Information about how you access and use our website, such as your browser type, IP address, device information, and the pages you visit.
- Reservation Information: Dates of stay, room preferences, special requests, and other details related to your stay at our properties.
- Preference Information: Your preferences and interests to enhance your experience with us.
How We Use Your Information
We may use the information we collect about you for various purposes, including:
- Providing, maintaining, and improving our services
- Processing reservations and payment transactions
- Communicating with you about your reservations, account, or requests
- Sending you promotional materials and information about special offers
- Personalizing your experience and delivering content relevant to your interests
- Analyzing usage patterns to improve our website and services
- Preventing fraudulent activities and enhancing security
Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
- Business Partners: Companies with whom we have partnerships to offer joint promotional offers or other services.
- Legal Requirements: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Your Choices
You have several choices regarding the use of your information:
- Opt-Out: You can opt-out of receiving promotional emails by following the instructions in those emails.
- Access and Update: You can access and update your personal information through your account settings or by contacting us.
- Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
Data Security
We implement reasonable security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free.
Children's Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 1234 Luxury Lane, Prestige City
Phone: +1 800 123 4567
