We understand that plans can change. Our cancellation policy is designed to be fair and transparent while maintaining the high quality of service our guests expect.
Standard Cancellation Policy
For standard reservations, cancellations must be made at least 48 hours before the scheduled check-in time to receive a full refund.
Cancellation Timeframes
- 48+ hours notice: Full refund of deposit
- 24-48 hours notice: 50% refund of deposit
- Less than 24 hours notice: No refund available
Special Event Periods
During peak seasons and special events, different cancellation policies may apply:
- Peak Season (July-August): 72 hours notice required
- Holiday Periods: 7 days notice required
- Special Events: Custom policies will be communicated at booking
Group Bookings
For group bookings (5 or more rooms):
- 14 days notice required for full refund
- 7-13 days notice: 50% refund
- Less than 7 days: No refund available
How to Cancel
You can cancel your reservation through any of these methods:
- Online through your booking confirmation
- Contact our reservations team
- Email: [email protected]
- Phone: +1 800 123 4567
Modifications
Reservation modifications are subject to:
- Availability at the time of modification
- Rate differences for new dates
- Seasonal restrictions and blackout dates
Force Majeure
In cases of force majeure or circumstances beyond our control:
- We may offer alternative dates
- Full refunds may be provided
- Each case will be handled individually
Contact Information
For questions about our cancellation policy or to modify a reservation:
Email: [email protected]
Phone: +1 800 123 4567
